Warranty

Oliver’s Craft products are built to last, but we understand that occasionally things can go wrong. That’s why we provide a standard 1-Year Warranty on all our products. Here’s what our warranty means for you:

• Warranty Coverage: For one year from the date of purchase, your Oliver’s Craft appliance is protected against manufacturing defects. If any component fails or malfunctions under normal use due to a defect in materials or workmanship, we will repair or replace that part (or the whole unit, if necessary) at no cost to This warranty reflects our confidence in the quality of our craftsmanship and materials.
• Proper Use s Care: Our warranty assumes that the product is used as intended and maintained with reasonable Damage due to misuse, abuse, or neglect is not covered. For example, if an oven component is broken because of an accidental drop or improper assembly, or if electrical parts are shorted due to unauthorized modifications, such issues would not fall under warranty. Essentially, we cover problems that are our fault (manufacturing defects), but not problems that arise from mishandling or improper use by the user.
• Environmental Factors: One specific note – if a product rusts or corrodes due to lack of cleaning or harsh weather exposure, that is considered normal wear-and- tear or neglect and would be on the buyer’s responsibility to For instance, our ovens are made of high-grade stainless steel, but even stainless can discolor or surface-rust if left outdoors in salty air or rain without any cleaning. We advise keeping your equipment clean and covered when not in use, especially if stored outside. Such maintenance-related issues are not covered by warranty.
• Claim Process: If you do encounter what you believe is a defect, please contact our support team promptly. We may ask for details and photos of the issue to assess If it’s deemed a warranty case, we will arrange for repair or replacement. This might involve sending you a replacement part, scheduling a repair at our facility, or exchanging the unit entirely depending on the situation. We’ll work with you to make it as convenient as possible. Any shipping costs for valid warranty claims (sending the product in or shipping a new part out) are generally covered by us.
• Proof of Purchase: Keep your receipt or order confirmation as it serves as proof of the purchase Our warranty is automatically in effect from that date. If you bought the product through an authorized dealer, their sales slip is also valid for warranty claims. Warranty is typically non-transferable; it applies to the original purchaser.
• After the Warranty: Even after one year, we stand by our products and want them to serve you If you encounter an issue outside of the warranty period, or something not covered by warranty, please still reach out to us. We can often provide repairs or replacement parts at a reasonable cost, and we’ll do our best to support you. Our goal is for you to continue enjoying your Oliver’s Craft equipment for many years.

In summary, for one year you’re protected against any manufacturing flaws – we’ll take care of it. Just use the product as intended, keep it relatively clean, and you should have no problems. This warranty is our promise of quality to you. For full details (legal wording, etc.), please see the official Warranty page on our site, but the above covers the main points in plain language.

If you have any questions about the warranty or need to file a claim, the fastest way is to contact us via email or phone. We are here to help and ensure you remain a happy Oliver’s Craft customer!