Shipping Policy

When you place an order with Oliver’s Craft, we want to make sure you know what to expect in terms of delivery times and procedures. Our Shipping Policy outlines how and when we ship your purchases. Here’s a brief summary in customer-friendly terms:

• Delivery Timeframe: In general, orders are delivered within 2 to 5 working days after We typically dispatch in-stock items by the next business day (as noted in our FAQs), and then the courier takes a couple of days to get it to you. The exact delivery time can vary a bit based on where you are located – some areas may get it faster (2 days) and some might be on the 5-day end due to distance.
• Geographical Variance: We currently ship nationwide within South Africa. Delivery times do depend on your location – for example, major city centers might receive packages quicker than remote rural We work with reputable courier partners to ensure even long-distance deliveries arrive as promptly as possible.
• Shipping Method s Cost: We are pleased to offer free delivery on many of our orders (specifics may depend on promotions or order size, but generally our larger items include delivery). Free deliveries are sent via our preferred courier All deliveries are door-to-door and require a signature upon receipt. This means the courier will deliver to your specified shipping address, and the person who placed the order (or an authorized person) should be present to sign for it. Requiring a signature helps ensure the package is handed over securely to the right recipient.
• Signature Requirement: It is your responsibility to be available to sign for the delivery at the address you If you know you might not be home during the day, consider using a work address or somewhere someone you trust can sign. Oliver’s Craft cannot be held liable for packages after the courier marks them as delivered and signed. So, it’s important that the name and contact details you give us are for someone who will be there to receive it. Our couriers usually will make multiple delivery attempts or contact you if there’s an issue, but ultimately the onus is on the customer to ensure successful receipt.
• Delivery Process and Issues: Once your order ships, we’ll send you a confirmation email (and often a tracking number). You can track the package’s If there are any delays beyond the normal timeframe, we will do our best to communicate that to you. In the rare case a parcel goes missing or arrives damaged, please inform us immediately so we can work with the courier to resolve it. We insure our shipments, so you’re covered – just let us know so we can initiate claims or send replacements if needed.
• Special Requests: If you have any special delivery instructions (e.g., “deliver in the afternoon” or gate codes for an address, ), you can add those in the order notes during checkout, and we will pass them to the courier. While we cannot guarantee specific delivery times, couriers often accommodate reasonable requests when possible.

In summary, expect your Oliver’s Craft order within 2–5 business days after it’s been sent out. We strive for fast delivery (we know you’re eager to start cooking!) and use trusted couriers to get your gear to you safely. There is no additional shipping charge for standard delivery – it’s on us for most orders. Just be sure that someone can receive and sign for the package at your address. If you have any questions about shipping or need to change an address, contact us as soon as possible.

Happy cooking, and we hope you enjoy the fast, free delivery as part of the Oliver’s Craft experience!