Refunds and Returns

We want you to love your Oliver’s Craft purchase. If something isn’t right, our Refunds s Returns policy outlines how we handle returns for defective products or buyer’s remorse. Here’s a quick overview of the key points in clear terms:

• Return Window: You have 2 days from the date of delivery to initiate a return for any This applies to both defective items and general returns (e.g. if you changed your mind). Due to the specialized nature of our products, we require prompt notice of any issues or return requests.
• How to Initiate a Return: It’s easy – just contact our customer support team (via phone or email) within the 2-day window, and let us know your order details and the Our team will guide you through the return process step by step. We aim to make returns hassle-free and will provide you with any instructions or return shipping labels needed.
• Return Shipping Fees: If the item is confirmed to be defective or damaged (due to no fault of the customer), Oliver’s Craft will cover the return shipping costs in However, if you’re returning a non-defective product (often called buyer’s remorse or a general return), then the return shipping cost will be the customer’s responsibility. We can help arrange courier pickup or you can ship it back using your preferred method – either way, we’ll coordinate with you.
• Condition of Returns: Products should be returned in their original condition if possible, with all included If an item arrived faulty, do not attempt repairs; we’ll handle it once it’s back. For non-defective returns, ensure the item is unused and well-packed to avoid damage in transit.
• Refund or Replacement: Once we receive the returned item and inspect it, we will quickly proceed with the If you opted for a replacement, we’ll send out a new unit to you at no additional cost. If you prefer a refund, we will credit the full purchase price back to your original payment method (credit card, etc.). Please note that refunds can take a few business days to reflect in your account, depending on your bank.
• Our Quality Promise: We are confident in our product quality – in fact, every item is thoroughly tested and inspected before it leaves our It’s rare to encounter defects. But if it happens, rest assured we will make it right. Your satisfaction is our priority, and we won’t send out any replacement until it passes our strict quality checks.

For any questions about the returns process, or if you need to start a return, simply contact us and we’ll assist you promptly. Please remember that the 2-day window begins from when the package was delivered to you – so don’t delay in letting us know about any issue. We appreciate your understanding of these policies, which help us maintain fair prices and high quality for all customers.